Strategy to execution · Atlanta, GA

I turn stalled programs and at-risk client relationships into predictable execution.

years earning client trust and delivering complex work. I started in account management and customer success, and now lead multi-team programs for companies like Capital One, Chick-fil-A and Booz Allen Hamilton.

Let's talk See case studies

U.S. Army veteran · PMP · A-CSPO · CSM · Six Sigma Yellow Belt

Companies I've worked with

Capital One Booz Allen Hamilton Chick-fil-A AT&T Cricket Wireless Southern Company American Express Coca-Cola Apple

3-year contract extension won back from an at-risk Capital One engagement

~$3M operating cost saved, with handle time down 3 minutes and CSAT up 20%

~$4M in unnecessary system replacement avoided by finding a modernization path that fit

$50M+ portfolio stabilized across 20+ Southern Company sites, with on-time delivery up 60%

80% smaller backlog at Chick-fil-A, after five years of buildup

60% faster velocity to production for Chick-fil-A product teams

35 workstreams across ~12 functions run as one integration plan for Booz Allen Hamilton

30+ client accounts managed early in my career, from $100K to $10M each

Why I'm brought in

Six reasons teams call me.

Most requested01

There's no PMO, or the one you have isn't working

I set up the governance, operating cadence, master schedules and reporting that teams keep using after I leave.

Booz Allen Hamilton: operating model built from scratch for 35 workstreams

Most requested02

Processes slow everything down

I fix intake, handoffs and definitions of done, then set a delivery rhythm people can count on.

Chick-fil-A: 80% smaller backlog, 60% faster to production

Strategy isn't turning into execution

I turn leadership priorities into workstreams, owners, milestones and decisions that teams can actually run.

Southern Company: $50M+ portfolio, +60% on-time delivery

Problems keep coming back

I connect the dots between symptoms and causes before anyone starts fixing, so the fix sticks.

~$4M in unnecessary system replacement avoided

A client account or program is at risk

I find what's really wrong, rebuild trust with stakeholders, and put a plan in place leaders can see working.

Capital One: at-risk engagement to a 3-year extension

The pipeline isn't converting

I map the partner-to-customer life cycle, fix the handoffs, and set up follow-up that turns interest into revenue.

30+ client accounts managed, worth $100K to $10M each

Selected work

The work behind the numbers.

Capital One · via Ippon Technologies Turned around an at-risk engagement and earned a 3-year extension Rebuilt client trust and launched an AI-powered capability that tells servicing agents why a customer is calling. 3-year extension ~$3M saved −3 min handle time +20% CSAT Read the case study →

Chick-fil-A · via Big Nerd Ranch Turned around lagging product teams and cleared a 5-year backlog Weekly triage, rebuilt intake with clear definitions of done, and a predictable release rhythm. 80% smaller backlog 60% faster to production

Booz Allen Hamilton · via Riveron Designed a reverse-integration office from scratch Master schedule, governance, decision rights and readiness tracking from Legal Day 1 through stabilization. 35 workstreams ~12 functions One integrated plan

Southern Company · via PMAlliance Stabilized an EPA-mandated portfolio across 20+ sites Coordinated engineering, environmental compliance, field operations and vendors on ash pond closures. $50M+ portfolio +60% on-time delivery

Ways to work together

Start small, or bring me in to lead.

Root-cause diagnostic

A short, fixed-scope look at what is really going wrong. You get the causes, the gaps between what teams believe and what stakeholders experience, and a plan.

Best when something feels off but no one can say why.

PMO setup or reset

Governance, operating cadence, master schedules, RAID and reporting, built to fit how your teams already work.

Best when the work outgrew the way it is managed.

Process improvement sprint

A focused push on intake, handoffs, backlog and release rhythm, with clear definitions of done.

Best when teams are busy but not shipping.

Recovery sprint

A defined push to stabilize a program or account: trusted reporting, a cleaned-up backlog, clear owners, and a leadership readout.

Best when a renewal, launch or deadline is at risk.

Pipeline and customer life cycle plan

Map how partners and prospects become customers, fix the handoffs, and set up follow-up that converts.

Best when leads come in but revenue lags.

Interim or fractional program lead

I step in to run the program, part-time or full-time, until it is steady or your permanent leader is in place.

Best when you need a leader now, not in three months.

How I work

What colleagues say, again and again.

Clarity from complexity

Turns a tangle of moving parts into a plan teams can follow.

Sees risk early

Surfaces risks and assumptions before they become problems, and frames them as decisions.

Builds trust fast

Earns rapport with clients and teams quickly, and keeps it through follow-through.

Steady energy

Stays calm and practical when issues come up, and lifts the whole team.

About

Client-side instincts, program-side discipline.

Dustin Guice, smiling, in a brown jacket

I'm a U.S. Army veteran. I started my civilian career managing more than 30 client and partner accounts, from $100K to $10M in contract value, for names like the Carolina Panthers, Charlotte Hornets, University of Tennessee, West Elm and Crate & Barrel.

For the last 8+ years I've led programs across financial services, telecom, retail and restaurant, and energy. That mix is why I'm brought in when both the delivery and the relationship need fixing.

I'm based in Newnan, Georgia, and work across the Atlanta metro and remotely.

U.S. Army Veteran PMP A-CSPO CSM Six Sigma Yellow Belt

Let's talk about what you're building.

Hiring a program or transformation leader?

I'm open to full-time, in-house roles leading complex programs, transformation, or strategic client relationships.

Download my résumé or email me

Need a program or account back on track?

Start with a root-cause diagnostic or a focused sprint, or bring me in as an interim lead.

Book a call